Cancellation & Refund Policy

Effective Date: [10-08-2026] At Legzo, we strive to provide transparent and fair services. This policy governs cancellation and refund requests. Our Refund Philosophy We are committed to fairness and transparency. Our goal is to provide exceptional service, but we understand that circumstances can change. This policy is designed to be clear and fair to both you, our client, and us, acknowledging the operational costs and non-recoverable government fees involved in our services. 1. Cooling-Off Period Users may request cancellation within 24 hours of payment, provided work has not commenced. 2. Commencement of Work Work shall be deemed to have commenced immediately upon: Allocation of service team; Preliminary review; Documentation verification; Internal processing; Professional assignment. 3. Non-Refundable Charges The following shall be non-refundable: Government Fees MCA Fees Trademark Fees GST Fees FSSAI Fees Stamp Duty DSC Charges Notarization Charges Courier Charges Payment Gateway Charges Third-Party Costs All Government Fees (e.g., MCA fees, Trademark application fees, Stamp Duty). Costs for third-party consumables (e.g., Digital Signature Certificate (DSC), Notarisation charges). Payment gateway transaction charges (typically 1-3% of the transaction value). 4. Partial Refunds Where work has commenced, refunds may be considered on a pro-rata basis. Refund Amount = Amount Paid – (Non-Refundable Costs + Services Rendered) If you wish to cancel after a 1 Day cooling-off period or after work has commenced, a partial refund may be considered. The refund amount will be calculated on a pro-rata basis as follows: Refund Amount = Total Amount Paid - (A + B) Where: A = All non-refundable costs already incurred (as per Section 3). B = A service fee for the work already completed, calculated based on the man-hours spent and the standard rate for that service component. Example: You paid ₹10,000 for a service. You then cancel after we purchased a DSC (cost ₹2,500) and spent 1 day on initial consultation and drafting (valued at ₹2,000). Your refund would be: ₹10,000 - (₹2,500 + ₹2,000) = ₹5,500. 5. No Refund Cases Refunds shall not be available: After filing with government authorities; After submission of applications; For expedited services already initiated; For abandoned engagements; For services expressly marked non-refundable. 6. Engagement Abandonment If a User remains unresponsive for 45 days after a reminder, the engagement may be treated as abandoned, and no refund shall be payable. 7. Service Quality Issues Users dissatisfied with services may raise a complaint. Legzo may, at its discretion: Re-perform services; Rectify deficiencies; Issue credits; Provide partial refunds where justified. Service Deficiency or Quality Issues If you are dissatisfied with our services, you may raise a support ticket through the app, clearly describing the issue in detail. Our team will review the matter in good faith and, at its sole discretion, may offer appropriate corrective action, rework at no additional cost, or a credit note, in accordance with our consumer protection obligations. For any technical issues, you may also contact us via email at support(@)registerkaro(.)in. 8. Refund Request Process Refund requests must be sent to: support@legzo.in The request should include: Order Number Registered Email Contact Number Reason for Refund Using your registered email ID and phone number. Set the title as"Refund Request – [Your Registered Phone Number/Entity Name]". Provide Details: In your ticket, clearly state the reason for the refund, and provide your registered email and phone number for verification. Acknowledgement & Decision: We will acknowledge your request within 1 Working Day. A final decision will be communicated within 3 Working Days of receiving all necessary information. Processing: Approved refunds will be returned to the original payment method within 3- 5 Working Days from the date of the decision. 9. Processing Timeline Acknowledgement: Within 1 Working Day Decision: Within 3 Working Days Approved Refund Processing: Within 5–7 Working Days 10. Escalation If dissatisfied with the decision, users may escalate to: contact@legzo.in If you are not satisfied with the resolution provided by our support team, you can escalate the matter by writing to our Grievance Officer at contact@legzo.in . A senior member of our team will review your case and respond within 5 Working Days.